Things to know about payments and cancellations:
Sessions at Life Learners Base:
The small cost to book goes towards the group’s venue hire, consumables, other expenses and to continue growing the groups supplies/equipment. Bank Transfer is offered to keep session fees as low as possible.
Once you have made your booking a receipt will be emailed to you which includes the details of the group bank account for bank transfer - check your spam or promotions folder! If you do not received an email with payment details please get in touch as soon as possible by emailing: norwestlifelearners@gmail.com
Use the invoice/ order number as reference in your bank transfer payment. This ensures we can find your payment. It is advised to make payment at the time of booking as this makes it easier for you to not forget. If payment is not received for your booking your booking will be cancelled and you will need to make it again.
Nonpayment of a booking without discussing with the coordinator could result in future bookings being turned away. Our group is run voluntarily and this creates extra work.
Our weekly session fees are low due to volunteers running most workshops and most aspects of Life Learners. We run on a shoestring budget to make things affordable and book our sessions weekly as we feel this makes attending equitable for all families. It is important that session booking costs are paid by the Monday 5pm before the session you are attending.
Event Bookings:
Event bookings are paid via secure card payment online. There is also the option of Afterpay or Zip.
If you do not have these options available to you we can discuss payment via bank transfer on an individual basis.
Cancellations/ Refunds for sessions and event bookings:
Weekly sessions, outings, workshops, camps and classes will have a cancellation date cut off for bookings. Any cancellations after these dates unfortunately mean payment often cannot be credited as equipment will have already been packed, supplies bought roles finalized or in the case of outings things have been booked and paid. Unless there is a cancellation through the company or through conditions that mean we cannot run the event we cannot refund. There is no refunds or credits for no shows.
Bookings can be transferred, sold or gifted.
Transferring/ Selling: just get in touch once you have finalized this with the person and email us their details for transferring the booking.
Gifting: If you are unwell or unable to attend and wish to gift your booking please let us know as soon as possible and we will endeavor to give it to a family. This is often very appreciated by families who were unable to otherwise attend.
These guidelines can change at the coordinator's discretion.
